Returns Policy

While deLadonica goes to great lengths to ensure their product has been carefully manufactured and the demands of our specifications are met, we understand that sometimes things can go wrong.

Please choose carefully as return and re-return postage costs will be covered and paid for by yourself.

The below policies are for deLadonica Lambswool Cushions and rugs only.

All other items will have shipping and returns policies in the description page where you click to view the item.

DeLadonica awards a 21 day return policy if you are not happy with your purchase.

Please return everything that came with your package.

To receive your refund the Swing Tags and Labels MUST remain intact and are attached to the item in the re-saleable condition in which it came to you.

Item must not be damaged or stained or soiled and must be returned in the sealed plastic bag.

Item must not been washed or cleaned or brushed. The original appearance must not be affected or altered in any way and must be in saleable condition.

Please email us and be sure to include your details name and address and phone number and the reason you are returning the item. Please include a copy of these details with your returned item, so we know who it has come from or we cannot process the return or exchange.

Once we receive your item we can then arrange your refund or exchange.

Please Note:

Our beautiful products you find on the DeLadonica website come from different suppliers and companies. Return policies may differ slightly in details. Please see the information on each item for specific additional information.