Returns

We can assure you deLadonica goes to great lengths to ensure our products are safely and carefully manufactured and the demands of our specifications are met.

Please choose carefully as change of mind returns and re-return postage costs will be covered and paid for by yourself.

At deLadonica, we place our trust in Australian Post, a dependable partner that ensures your goods will arrive promptly, consistently exceeding your expectations.

After you've placed your order please be sure to check your Spam/Junk folder so you don't miss out on important notifications regarding your tracking.

Purchases can be completed with Afterpay / Paypal / Apple Pay / Google Pay and more!

Delivery Times:

Standard Delivery: 2-6 days.
Express Delivery: 1-3 days.
Standard International: 7-12 days (Approx).
Express International: 4-7 days (Approx).

Delivery Costs:

Standard Delivery: For Skincare Only

$8.99 for orders under $97.
Free Delivery on orders over $97.

Express Delivery:

$16.00 for orders under $97.

Shipping Zones: We are based in Australia and primarily ship within Australia. However, we also offer delivery to the following countries:

Australia
New Zealand
United States
Canada

Order Processing Time: 1-3 days dispatch during normal work days.

Tracking and Notifications: Customers will receive tracking information for their orders via email.

Returns and Exchanges: We provide a 14-day return/exchange policy for items that are unused and in the same condition. The buyer is responsible for return delivery costs. No more than 30% of the skincare product should be used.

Lost or Damaged Shipments: If your order is lost or arrives damaged, please contact us at info@deladonica.com and we will investigate and resolve the issue ASAP.

Holidays and Non-Business Days: We generally operate during normal business hours, and holidays should not significantly impact our delivery schedule.

Contact Information: For delivery-related inquiries or assistance, please contact us at info@deladonica.com

Updates to Policies: Our delivery policies may be subject to updates.

The below policies are for deLadonica Natural Organic Skincare Only.

FOR SKINCARE:

deLadonica will fully refund or exchange an item if they are faulty or damaged.

For damaged items this must be within 14 days of receiving your goods.

Please email or messenger photos of damaged items.

Email: info@deladonica.com

No more than 30% of the product should be used for faulty items for a refund or replacement.

Please provide us with complete details. Your name, address, phone, email and date of purchase and any proof of purchase you have.

Refunds will be processed in the same method you used for payment.

We will communicate and advise of the return or replacement process.

For deLadonica Mongolian Lambswool Cushions:

Change of mind for choice of colour:

Please choose carefully. As a change in choice of colour will result as a cost to you for both the return of the first cushion and delivery of your new choice.

Please return everything that came with your package.

To receive your exchange the Swing Tags and Labels MUST remain intact and remain attached to the cushion in the re-saleable condition in which it came to you.

Item must not be damaged or stained or soiled and must be returned in the re-sealable plastic bag in which it arrived to you.

Item must not have been washed or cleaned or brushed.

The original appearance must not be affected or altered in any way and must be in saleable condition.

Faulty item:

All deLadonica items and cushions are checked and rechecked before despatching. No items to date have ever been received with fault or problem.

DeLadonica awards a 14 day return policy if the product you receive is faulty.

Please email us with fault details. Videos and images are a great help.

Be sure to include your details name, address, phone number, date of purchase and the reason explaining the fault.

Please include a copy of these details inside the box with your cushion.

Once we receive your item we can then arrange your refund or exchange.

Please Note: all deLadonica products before going out are checked, sealed and packaged carefully to provide you with the best product and great customer service.

Giving you a journey to enjoy.