While deLadonica goes to great lengths to ensure their product has been carefully manufactured and the demands of our specifications are met, we understand that sometimes things can go wrong.
Please choose carefully as return and re-return postage costs will be covered and paid for by yourself.
The below policies are for deLadonica Natural Organic Skincare Only.
deLadonica will fully refund or exchange an item if they are faulty or damaged.
This must be within 10 days of receiving your goods.
Please contact us and provide us with reasons why.
Tell us is your item faulty or damaged.
Provide us with complete details. Your name, address, phone, email and when you purchased you item if you know that information.
If not we can look that information up.
Refunds will be processed in the same method you used for payment and will include shipping costs if your item was faulty or damaged.
We will then provide you with the return details.
The below policies are for deLadonica Mongolian Lambswool Cushions Only.
DeLadonica awards a 21 day return policy if the product you receive is faulty or you wish to choose a different colour.
Please return everything that came with your package.
To receive your refund the Swing Tags and Labels MUST remain intact and are still attached to the item in the re-saleable condition in which it came to you.
Item must not be damaged or stained or soiled and must be returned in the sealed plastic bag.
Item must not have been washed or cleaned or brushed.
The original appearance must not be affected or altered in any way and must be in saleable condition.
Please email us and be sure to include your details name and address and phone number and the reason you are returning the item. Please include a copy of these details with your returned item, so we know who it has come from or we cannot process the return or exchange.
Once we receive your item we can then arrange your refund or exchange.
Please Note: all deLadonica products before going out are checked, sealed and packaged carefully to provide you with the best product and great customer service.
Giving you a journey to enjoy.